Terms & Conditions


Pragmatic Shift Ltd will submit invoices electronically upon completion of the engagement or monthly, whichever comes first. Unless otherwise agreed, all invoices are payable within thirty (Net 30) days of receipt.

Pragmatic Shift reserves the right to charge interest at 8% above bank base rate on overdue accounts. For further information please see the UK Government guidelines for Late commercial payments: charging interest and debt recovery.

Travel & Expenses (T&E)

If travel is required, Pragmatic Shift will invoice travel & expenses upon completion of the engagement or monthly, whichever comes first. Associated travel and expenses for each onsite week will be invoiced as actual expenses for travel and lodging, including ground transportation. A per diem will be billed at 35 GBP per day or actual expenses.

Pragmatic Shift will endeavour to minimise the cost of travel and expenses where possible, however we have family’s and consider it reasonable to expect to be home at the weekend. There are times where this is not possible, or counterproductive, as we are based in the UK and engagements outside of Europe will generally require that trainers and/or consultants do not travel home at the weekend.

If the customer believes it would be more cost-effective to book the travel and accommodation on our behalf, we are happy to compare quotes.

Cancellation Policy

If written notice to cancel or reschedule an engagement is provided at:

  1. ten (10) or more business days prior to the engagement, the customer may do so at no charge.
  2. five (5) to nine (9) business days prior to the engagement date(s):
    1. the customer will incur a cancellation fee equal to 30% of the engagement price, or in the case of training or workshops;
    2. the customer may reschedule the engagement once within six (6) months of the original date(s).
  3. four (4) business days or less prior to the engagement date(s), the customer is responsible for paying 100% of the engagement price.

Engagement no shows will be considered the same as a cancellation following the terms of point c), as outlined above. In the case of training and workshops, no materials are provided in the event of a cancellation.

Pragmatic Shift reserves the right to reschedule or cancel the date, time, and location of an engagement at any time, including replacing personnel who may be scheduled to deliver the engagement. In the event an engagement is cancelled, the customer is entitled to either a full refund or, in the case of a cancelled training or workshop, a credit to use for another training or workshop. Pragmatic Shift shall not be responsible for any other loss incurred by the customer as a result of a cancellation or reschedule.

Pragmatic Shift will always endeavour to accommodate any movement of engagement dates whenever possible.


Pragmatic Shift does not operate under IR35. Any time-based reporting may therefore add a 40% risk mitigation fee for IR35.

Carbon Footprint

Pragmatic Shift endeavours to limit its negative impact on Climate Change. We try and avoid flights whenever possible, but where it is unavoidable to reasonable deliver on our engagements we will use GoClimate to offset our carbon footprint.

If you have any advice for how to limit and/or offset our environmental impact, we are always interested in learning more.